Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, we strive for perfection in every delivery; however, if your order arrives damaged or incorrect, we are committed to making it right. Please note that for food safety reasons, we cannot accept returns for items where you have simply changed your mind.
Contact Our Team
Email our customer support within 48 hours of receiving your order, including your order number and clear photos of any damage or issues.
Verification Process
Our quality assurance experts will review your claim and photos to ensure the issue meets our refund or replacement criteria.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment of your chocolates.
Final Processing
Refunds are processed within 3-5 business days, while replacement orders are prioritized for immediate dispatch to ensure your sweets arrive quickly.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing